I RECEIVED A DEFECTIVE/WRONG PRODUCT

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We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at KS0KS1OF1@GMAIL.COM to notify us of the mix up WITHIN 7 DAYS OF RECEIVING YOUR ORDER. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

 

We will provide you with a 15% off discount code for your next purchase if you received a defective product. All wrong orders we send out will be corrected or fully refunded. 

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WHEN WILL MY ORDER BE SHIPPED?

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Due to complications regarding the COVID-19 virus and social distancing practices orders may take up to 5 weeks to process and ship. Once your order package label is printed you will be notified via email with your tracking number. This does NOT mean your order has shipped. Once your order label is printed, please allow up to 48 hours for your tracking information to update. After that, please allow 2-5 business days for domestic shipments.

 

Orders placed on the weekend and holidays are processed on the next business day. 

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My order says delivered but I have not received it, what should I do?

 

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

 

Shipping Address Issues

 

ksøks  WILL NOT BE HELD LIABLE  for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
 

It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.

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DELIVERY FAILED

 

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

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